Play under clear, fair rules.

Terms and Conditions

These Terms & Conditions govern your access to and use of the MaxPokies online casino platform, pokies website, and related gaming services (the “Platform”). By accessing or using the Platform, you acknowledge and agree to be bound by these Terms.

All game rules, promotional conditions, bonus policies, and other platform rules published on the Platform form part of these Terms by reference.

Definitions

In these Terms, unless the context requires otherwise:

• “MaxPokies”, “Company”, “we”, “our”, or “us” refers to the operator of the Platform.
• “User”, “you”, or “your” refers to any individual accessing or using the Platform.
• “Platform” means all online casino websites, mobile gaming applications, pokies services, software, and related services operated by the Company.
• “Services” means all casino games, online pokies, bonuses, payment services, and promotional features available on the Platform.
• “Account” means a registered user profile on the Platform.
• “Deposit” means funds credited into a user Account.
• “Withdrawal” means funds transferred out from a user Account.
• “Wagering Requirement” means the required betting turnover before eligible withdrawal.

Regulatory Status

The Platform operates under an offshore gaming licence issued by a recognized regulatory authority in Curaçao.

Users are solely responsible for ensuring that their use of the Platform is lawful within their own jurisdiction.

Acceptance of Terms

By using the Platform, you confirm that:

• You have read and accepted these Terms.
• You are legally able to enter into a binding agreement.
• You will comply with all laws applicable in your jurisdiction.

These Terms form a legally binding agreement between you and the Company.

Eligibility and Verification

1. Eligibility

To use the Platform, you must:

• Be at least 18 years old or meet the legal age requirement in your jurisdiction.
• Not access the Platform from a jurisdiction where such services are prohibited.

2. Verification (KYC)

The Company reserves the right to request identity verification at any time, including:

• Government-issued photo identification.
• Proof of residential address.
• Verification of source of funds.

3. AML Compliance

The Company may:

• Monitor account activity and transactions.
• Suspend Accounts pending investigation.
• Report suspicious transactions or activity to relevant authorities.

Account Registration and Security

1. Registration

Users must provide accurate, current, and complete registration details.

2. Account Responsibility

You are responsible for:

• Maintaining the confidentiality and security of your Account.
• All activities conducted through your Account.
• Promptly reporting unauthorized access or suspicious activity.

3. Multiple Accounts

Only one Account per User is permitted unless otherwise approved. Violations may result in account suspension or closure.

Deposits and Withdrawals

1. Deposits

All Deposits made to the Platform are considered final and non-refundable.

2. Withdrawals

Withdrawals are subject to:

• Completion of any applicable Wagering Requirements.
• Successful account verification.
• Passing fraud prevention and AML review checks.

3. Limits

Unless otherwise stated, the maximum Withdrawal amount is limited to 100× the User’s most recent Deposit.

4. Company Rights

The Company reserves the right to:

• Delay, reject, or withhold Withdrawals where necessary.
• Reverse or correct transactions involving fraud, abuse, or system error.
• Apply reasonable processing or administrative fees.

5. Source of Funds

By using the Platform, you confirm all deposited funds are legally obtained and belong to you.

A. Chargebacks and Payment Disputes

1. Prohibition of Chargebacks

By making a Deposit, you agree that transactions are final and non-reversible. You agree not to initiate chargebacks, reversals, or payment disputes except in cases of verified unauthorized transactions.

2. Unauthorized Disputes

If a chargeback or dispute is initiated without valid legal justification:

• The Company may immediately suspend or permanently close the Account.
• Any winnings, promotional credits, or balances may be voided or confiscated.
• Disputed amounts, fees, and recovery costs may be treated as debts owed by the User.

3. Recovery Rights

The Company reserves the right to:

• Recover outstanding balances through lawful methods.
• Use third-party debt recovery or collection services.
• Offset disputed amounts against present or future Account balances.

4. Fraud Prevention

The Company may record and share relevant information with payment providers, financial institutions, and anti-fraud agencies where suspicious activity or chargeback abuse is detected.

5. Account Restrictions

Users who abuse chargebacks or payment disputes may be permanently restricted from accessing the Platform or related services.

Promotions and Bonuses

1. Conditions

All bonuses, promotions, and offers are subject to their own terms and wagering conditions.

2. Prohibited Conduct

Users must not:

• Operate multiple Accounts.
• Collude with other players.
• Abuse bonuses, offers, or technical issues.

3. Bonus Abuse

Examples include:

• Arbitrage or low-risk betting strategies.
• Exploiting loopholes, bugs, or system weaknesses.
• Circumventing promotional restrictions.

4. Enforcement

The Company may:

• Cancel bonuses or promotions.
• Void winnings or bonus balances.
• Suspend or terminate Accounts involved in abuse.

Prohibited Conduct

Users must not:

• Hack, tamper with, or interfere with the Platform.
• Use bots, automated scripts, or unauthorized software.
• Exploit technical bugs or vulnerabilities.
• Use VPNs, proxies, or similar tools to bypass geographic or access restrictions.
• Participate in fraud, money laundering, or unlawful activities.

The Company may void bets, confiscate balances, and terminate offending Accounts.

Intellectual Property

All platform content, branding, software, and materials are owned by or licensed to the Company.

No material may be copied, reproduced, distributed, or used without prior written consent.

A limited, personal, non-transferable licence is granted solely for lawful personal use.

Disclaimer and Liability

1. Service Basis

Services are provided on an “as is” and “as available” basis.

2. No Warranty

The Company does not guarantee uninterrupted access, availability, or error-free operation of the Platform.

3. Limitation

To the fullest extent permitted by law, the Company’s liability is limited to the total amount deposited by the User within the previous three (3) months.

Suspension and Termination

The Company may suspend, restrict, or terminate any Account where:

• These Terms are violated.
• Fraudulent or abusive activity is suspected.
• False, incomplete, or misleading information is provided.

The Company may also void winnings and confiscate associated balances where permitted.

Indemnity

You agree to indemnify and hold harmless the Company against all claims, damages, costs, or losses arising from:

• Breach of these Terms.
• Illegal or unlawful conduct.
• Improper use of the Platform.

Privacy

All personal information is handled in accordance with the Privacy Policy and applicable privacy laws.

User information may be disclosed where necessary for compliance, fraud prevention, security, or legal obligations.

Modifications

The Company reserves the right to amend, update, or modify the Platform or these Terms at any time.

Continued use of the Platform constitutes acceptance of any updated Terms.

Governing Law

These Terms are governed by the laws applicable under the Curaçao licensing jurisdiction.

Any disputes may be handled through relevant regulatory channels, dispute resolution mechanisms, or arbitration where applicable.

Miscellaneous

• If any provision is found invalid or unenforceable, remaining provisions remain in full force.
• These Terms constitute the complete agreement between the User and the Company.
• Failure to enforce any right or provision does not constitute waiver.

Final Agreement

By accessing or using the Platform, you confirm that you have read, understood, and accepted these Terms & Conditions in full.